Copy of Return/Refund Policy

Returns

If your product is defective or doesn’t work properly, let us know and we’ll send you a replacement one.

If you are not 100% satisfied with your purchase for any reason, just send us an email at help@gameintensity.com or call us at 1-707-741-4429 and one of our customer service representative will be happy to assist you with your returns.

You have 365 DAYS TO RETURN* an item to us in its original condition.

*Returns must be unused, in the state your received them, and in the original packaging. Some items ship with an attached security tag. Merchandise returned without the original security tag attached may not qualify for a refund.

Refunds

We believe in our products so much that we offer a 365 Day No-Hassle refund policy. If you’re unhappy about your purchase, send us the product back and we’ll refund your money immediately.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@gameintensity.com / 1-707-741-4429.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@gameintensity.com or call us at 1-707-741-4429.

Don't Take Our Word For it! Here's What Our Customers Think:

From the moment I saw them on Facebook, I knew I'd eventually get something from them. I ended up getting the Super Handheld Pro, and I couldn't have been more ecstatic once I received it. After reliving many fond memories, I just had to go back and get a few more handhelds and give them to my cousins, who love classic Nintendo games. You guys are amazing, and I hope to see more of you. I know I'll most likely be buying a few more things in the coming months.

Shaun Marsh

Absolutely wonderful, you guys sent me my package on my birthday and it was amazing being able to play all my old games again. Thank you guys so much for all the love you put into your packaging, details, etc., thank you!

Willard Todd

This is an amazing company. No one does what Retro Game Intensity do. They are clearly working hard to keep the dream of retro gaming alive!

Harper Kemp

My order arrived really fast and all are in great working condition. Having a blast playing these with my grandkids. Brings back great memories of family night when my kids were littler.

Elsie Simonds

These guys completely rock. I've had nothing but great experiences with them. Very professional and courteous. From the buying experience to the selection to the way things are packaged to the great customer service, it has been a wonderful experience. I would highly recommend to anyone to purchase from here.

Edwin Glover

Just did my first order with Retro Game Intensity and it most definitely won’t be my last!!! The Super Retro Pro Handheld was in GREAT condition, with the manual, all in working order. Not only that, they shipped my order within the hour and I got it quickly. So happy with their service and can’t wait to play my favorite PS1 games.

Vincent Burgess

Everything was perfect and the site was easy to navigate and shipping arrived on time with no problems will definitely become a regular customer

Britney Brown

Service team was very knowledgeable! I emailed them and got a very detailed explanation on how a retro gaming system is PROPERLY connected and what equipment is needed for a Smart TV. Very kind and informative and just Amazing!

Stanley Goodman

As I've ordered like 8 or so products from Retro Game Intensity I have been very satisfied with each of my purchases, being delivered quickly and each item being in the condition they stated when making the purchase and working 100%.

Winston Daves

I just received my system today and I’m honestly impressed. I have wanted to have AVP Neo Geo my entire life and I have to say it plays pretty darn good. There is a huge variety of other games as well that I have grown up with and I’m super pleased to have them all on here. I recommend this system to all that have the same nostalgia for these great old school games.

Steve Roudebush