RETURN POLICY

1. BUYER CHANGE OF MIND / BUYER NO LONGER WANTS THE ITEMS.

At Retro Game Intensity, we understand that personal preferences and circumstances may change, leading to a buyer's decision to no longer want an item.

While we strive to accommodate our customers' needs, we have certain limitations regarding returns for reasons unrelated to product defects or issues.

Please review the following guidelines regarding situations where a buyer no longer wants the items and we cannot honor the return:

1.1 Buyer's Change of Mind Exclusion:

a. If you have changed your mind about a purchase and no longer want the item, we regret to inform you that we cannot accept the return in this case. The buyer should make sure he or she wants to buy the items before submitting an order, not after.

b. Our return policy focuses on addressing product defects, misrepresentation, or other specific circumstances that warrant a return.

1.2 Product Quality and Description:

a. We are committed to providing accurate product descriptions, images, and specifications to assist you in making informed purchase decisions.

b. We strive to maintain high-quality standards for the products we offer, ensuring their functionality, durability, and adherence to industry standards.

1.3 Return Policy:

a. Our return policy is designed to address instances where the product received is faulty, damaged, not as described, or does not meet your expectations due to reasons beyond a change of mind.

b. Please refer to our standard return policy for detailed information on eligibility, timeframes, and procedures regarding returns and exchanges.

1.4 Considerations for Future Purchases:

a. We value your satisfaction and strive to provide excellent customer service throughout your shopping experience.

b. If you have any concerns or questions about a product before making a purchase, please reach out to our customer service team for assistance. We are here to help you make well-informed decisions.

While we cannot accommodate returns solely based on a buyer's change of mind, we appreciate your understanding of our policies. This approach allows us to maintain competitive pricing and focus on serving customers who encounter legitimate product-related issues.

Please note that this policy is specific to returns resulting from a change of mind and does not affect your rights or our obligations in cases where the product is defective, damaged, or misrepresented. For such issues, please refer to our separate policies covering those circumstances. 

2. PRICE MATCH EXCLUSION / BUYER FOUND ITEMS CHEAPER SOMEWHERE ELSE.

We aim to offer competitive prices to our customers. However, we understand that you may occasionally find the same product available at a lower price elsewhere.

While we strive to provide excellent value, we have certain limitations regarding price matching.

Please review the following guidelines regarding situations where a buyer finds items cheaper somewhere else and we cannot honor the lower price:

2.1 Price Match Exclusion:

a. If you find the same product available at a lower price from another retailer, we regret to inform you that we cannot offer a price match in this case.

b. Our prices are determined based on various factors, including supplier costs, operational expenses, and market conditions. As a result, we may have different pricing structures compared to other retailers.

2.2 Product Quality and Service:

a. Despite not being able to match the lower price, we stand behind the quality and authenticity of the products we sell.

b. We are committed to providing exceptional customer service, including product knowledge, assistance, and post-purchase support.

2.3 Return Policy:

a. If you are dissatisfied with your purchase for reasons unrelated to price, our general return policy may apply.

b. Please refer to our standard return policy for information on eligibility, timeframes, and procedures regarding returns and exchanges.

2.4 Competitive Pricing:

a. While we cannot match every lower price found elsewhere, we continuously monitor the market to ensure our prices remain competitive.

b. We periodically review and adjust our pricing strategies to offer the best possible value to our customers.

We appreciate your understanding of our price match exclusion policy. It allows us to focus on providing high-quality products and exceptional customer service, rather than engaging in price competition alone.

Please note that this policy is specific to price matches and does not affect your rights or our obligations regarding product defects, warranties, or misrepresentation. For such issues, please refer to our separate policies covering those circumstances.

3. MAN-MADE DAMAGE OR NEGLECT.

We stand behind the quality and craftsmanship of our products. However, it is important to note that man-made damage or neglect is not covered by the warranty.

We strive to provide warranty coverage for defects in materials or workmanship, but we have certain limitations in addressing damage caused by customers.

Please review the following guidelines regarding situations where man-made damage or neglect is not covered by the warranty.

3.1 Man-Made Damage Exclusion:

a. Man-made damage refers to any damage resulting from intentional actions, misuse, accidents, water damage, improper handling, or unauthorized modifications made by the customer.

b. Neglect refers to situations where the customer fails to follow recommended care instructions or maintenance guidelines for the product.

3.2 Warranty Coverage:

a. Our 365-day warranty policy covers defects in materials or workmanship that occur under normal and intended use of the product.

b. The warranty period and coverage details may vary depending on the specific product and are outlined in the warranty documentation provided at the time of purchase.

3.3 Assessment and Resolution:

a. If you believe your product has a defect covered by the warranty, please contact our customer service team to initiate the assessment process.

b. Our team will evaluate the reported issue and determine if it falls within the scope of the warranty.

c. If the damage is deemed to be man-made or a result of neglect, it will not be covered by the warranty, and repair or replacement costs may be the responsibility of the customer.

3.4 Repair or Replacement Options:

a. In cases where man-made damage or neglect is not covered by the warranty, we may offer repair services or replacement options for the damaged product.

b. The associated costs, including repair fees or the price of a replacement, will be communicated to you before any actions are taken.

3.5 Preventive Measures:

a. We encourage customers to properly care for and handle their products according to the provided instructions, as this can help prevent damage and maintain their longevity.

b. Regular maintenance, proper storage, and adherence to usage guidelines can contribute to the optimal performance and durability of the product.

Please note that this policy specifically excludes man-made damage and neglect from warranty coverage.

It is essential to carefully review the warranty documentation provided with your purchase to understand the specific terms, conditions, and coverage limitations.

4. ITEM NOT AS DESCRIBED.

We strive to provide accurate and detailed product descriptions to ensure customer satisfaction.

However, if you receive an item that is significantly different from its description on our website, we offer a return policy to address such situations.

Please review the following guidelines regarding returns for items not as described:

4.1 Notification and Timeframe:

a. Please contact our customer service within 7 days from the date of delivery or purchase.

b. Clearly explain the discrepancies between the received item and its description, providing relevant details and supporting evidence.

If possible please provide a video explanation about the issue. We will submit this to Paypal or to your bank as an evidence. "No unboxing video, No complaint accepted".

4.2 Eligibility Criteria:

a. The item must be in its original condition and packaging, with all accessories and tags intact.

b. The item should not have been used, altered, or damaged after receiving it.

c. Proof of purchase, such as the original receipt or order confirmation, is required.

4.3 Return Options:

a. Upon verifying the validity of your claim, we will provide you with the available return options, which may include:

a.1 Return for a full refund: We will issue a refund for the purchase price, including any applicable taxes and shipping charges.

a.2 Exchange: You may opt to exchange the item for a replacement of the same product, subject to availability.

a.3 Store credit: If you prefer, we can provide you with store credit for the returned item's value, which can be used towards future purchases.

4.4 Return Process:

a. We will guide you through the return process and provide instructions on how to package and ship the item back to us, or arrange for its pickup if applicable.

b. Please ensure that the returned item is adequately protected and shipped with a reputable shipping carrier, using a trackable method. Retain the tracking information for reference.

4.5 Inspection and Refund:

a. Once we receive the returned item, our team will inspect it to verify its condition and the discrepancies described.

b. If the item meets the eligibility criteria and the claim is validated, we will process the refund, exchange, or store credit within 7 days from receipt.

Please note that this return policy specifically applies to situations where the received item does not match its description.

For other reasons, such as change of mind or personal preference, our general return policy may apply, subject to its terms and conditions.

We reserve the right to amend or modify this return policy at our discretion, and any changes will be communicated through our website or by other means.

5. DAMAGED PRODUCT UPON DELIVERY

We take great care in packaging and shipping our products to ensure they arrive in excellent condition.

However, we understand that unforeseen circumstances may result in a damaged product upon delivery.

We have implemented a return policy to address such situations promptly. Please review the following guidelines regarding damaged products upon delivery:

5.1 Notification and Timeframe:

a. If you receive a product that has been damaged during transit, please contact our customer service team immediately or within 24 hours of delivery.

b. Provide detailed information about the damage, including any visible external damage to the packaging, as well as videos that clearly depict the extent of the damage.

5.2 Eligibility Criteria:

a. To be eligible for a return due to shipping damage, the product must be in its original packaging, including all accessories, tags, and documentation.

b. The damage should be unrelated to customer misuse, mishandling, or improper installation.

5.3 Return Options:

a. Depending on product availability and your preference, we will provide one of the following options:

a.1 Replacement: We will send you a replacement for the damaged item at no additional cost, subject to availability.

a.2 Refund: If a replacement is not available or desired, we will issue a refund for the purchase price, including any applicable taxes and shipping charges.

5.4 Return Process:

a. Our customer service team will guide you through the return process and provide instructions on how to return the damaged item.

b. We may request you to ship the item back to us using a prepaid shipping label or arrange for its pickup, depending on the nature and size of the product.

5.5. Inspection and Resolution:

a. Once we receive the returned damaged item, our team will inspect it to verify the reported damage.

b. If the damage is confirmed to be a result of shipping, we will proceed with the chosen resolution option (replacement or refund) as discussed.

Please note that it is crucial to retain all original packaging materials, including the box, packaging inserts, and shipping labels, until the return process is completed. These materials may be required for the return or insurance claim purposes.

We strive to process returns for damaged products upon delivery as quickly as possible. However, the exact timeframe for resolution may vary depending on factors such as product availability, shipping logistics, and inspection procedures.

6. RECEIVED AN INCORRECT PRODUCT

We strive to ensure accuracy in order fulfillment, but we understand that errors can occur.

If you have received an incorrect product, we have a return policy in place to address this issue promptly.

Please review the following guidelines regarding receiving an incorrect product:

6.1 Notification and Timeframe:

a. If you have received an incorrect product, please contact our customer service team immediately or within 24 hours of delivery.

b. Provide detailed information about the discrepancy, including the order number, product received, and the product you were expecting.

6.2 Eligibility Criteria:

a. To be eligible for a return due to receiving an incorrect product, the item must be unopened, unused, and in its original condition.

b. The incorrect product should be unrelated to any customer modifications or alterations.

6.3 Return Options:

a. Depending on product availability and your preference, we will provide one of the following options:

a.1 Replacement: We will arrange for the correct product to be shipped to you at no additional cost, subject to availability.

a.2 Refund: If a replacement is not available or desired, we will issue a refund for the purchase price, including any applicable taxes and shipping charges.

6.4 Return Process:

a. Our customer service team will guide you through the return process and provide instructions on how to return the incorrect item.

b. We may request you to ship the item back to us using a prepaid shipping label or arrange for its pickup, depending on the nature and size of the product.

6.5 Inspection and Resolution:

a. Once we receive the returned incorrect item, our team will inspect it to verify the discrepancy.

b. If the error is confirmed, we will proceed with the chosen resolution option (replacement or refund) as discussed.

Please note that it is important to keep the incorrect product in its original packaging, including any accessories, tags, and documentation, until the return process is completed. These materials may be required for the return or verification purposes.

We strive to process returns for incorrect products as quickly as possible.

However, the exact timeframe for resolution may vary depending on factors such as product availability, shipping logistics, and inspection procedures.

REFUND POLICY

At Retro Game Intensity, we value your satisfaction and aim to provide a hassle-free shopping experience.

We have implemented a refund policy to ensure that you can request a refund in certain circumstances.

Please review the following guidelines regarding our refund policy.

Eligibility for Refund:

a. You may be eligible for a refund under the following circumstances:

a.1 All the items are refundable EXCEPT lifetime warranty.

a.2 The product received is defective, damaged, or not as described.

a.3 The product did not meet your expectations due to reasons beyond a change of mind, buyer found items cheaper somewhere else, man-made damage or neglect (e.g., wrong color, wrong product).

a.4 The product was not delivered within the specified timeframe, subject to any exceptions or delays outlined in our shipping policy.

Refund Process:

a. To initiate a refund, please contact our customer service team immediately or within 24 hours of receiving the product.

b. Provide detailed information about the issue, including order number, product details, and the reason for the refund request.

c. Our customer service team will guide you through the refund process and may require additional information, such as video or proof of purchase, to evaluate your request.

Refund Options:

a. Depending on the circumstances and your preference, we may offer one of the following refund options:

Full Refund: You will receive a refund for the full purchase price, including any applicable taxes and shipping charges paid.

Partial Refund: In some cases, a partial refund may be offered if only certain items or a portion of the order is eligible for a refund.

Store Credit: Instead of a monetary refund, you may have the option to receive store credit, which can be used for future purchases.

Refund Processing Time:

a. We strive to process refunds as quickly as possible once the eligible return is received and inspected.

b. The exact timeframe for the refund to reflect in your account may vary depending on your payment method and financial institution. It can typically take 5-10 business days for the refund to be processed and credited.

Return Shipping:

a. If a return is required to process the refund, our customer service team will provide you with instructions on how to return the product.

b. In certain cases, we may provide a prepaid shipping label for the return, while in others, the return shipping costs may be your responsibility. This will be determined based on the specific circumstances of your return request.

Please note that the refund policy outlined here is subject to our discretion and may be subject to change or exceptions based on local laws and regulations.

If you have any questions or require further assistance, please contact our customer service team, who will be glad to assist you throughout the return and refund process.